Frequently Asked Questions

What makes your dog beds different?

Our beds are designed with your dog’s long-term health in mind. Each bed features a premium orthopedic memory foam base with durable double-stitched construction. They’re built to support joints, reduce anxiety, and blend beautifully into your home.

What is orthopedic foam and why is it important?

Orthopedic foam provides even weight distribution and proper support for your dog’s spine, hips, and joints. It helps reduce pressure points and is especially beneficial for active dogs, senior dogs, and breeds prone to hip or joint issues.

How do I wash my Furee Bed?

Furee Beds are designed with real-life dog parenting in mind — easy to clean, quick to refresh, and built to last.


There’s no need to wash the entire bed. Simply unzip the outer cover and machine wash it on a gentle cycle using mild detergent. The orthopedic foam core is protected by a waterproof lining, so it never needs to be washed. Do not wash the foam, as water can damage its structure and support.

 

Once washed, hang the cover to dry inside out and in the shade. For quick clean-ups between washes, you can easily spot clean the fabric.


Please ensure the cover is completely dry before reassembling your bed.

.

Can I vacuum the bed?

Absolutely. You can vacuum the cover to remove loose fur and debris.
For an even deeper clean, we recommend using a fabric de-shedding tool or lint remover.

Can I bleach the cover?

No. Bleach and harsh chemicals may damage the fabric and reduce its lifespan.
 

What happens if my dog chews or eats part of the bed?

Furee Beds are made using non-toxic, pet-safe materials. While our foam is CertiPUR-US® certified and safe to touch, it is not designed to be eaten.
If you suspect your dog has ingested any foam or fabric, we recommend contacting your veterinarian immediately, as any foreign material can cause digestive blockages.

Is the inner lining waterproof?

Yes, every bed includes a waterproof inner lining that protects the foam from accidents, drool, wet paws, and spills — extending the life of your dog’s bed.

What size should I choose for my dog?

We recommend measuring your dog from nose to tail while they’re sleeping stretched out. Compare this length to our internal bed dimensions to find the best fit. If your dog is between sizes, we suggest sizing up for maximum comfort.

Do you offer a guarantee?

Yes — at Furee, we stand behind the quality and longevity of our products.
 

 

Our ten year guarantee on the orthopedic memory foam guarantees that it will not flatten, dip, or lose its supportive structure under normal use. Our warranty ensures you can purchase with confidence, knowing your dog’s comfort is protected for years to come.

 

What does the warranty cover?

Our limited warranty applies to defects arising from faulty materials or construction. If you receive a product that appears defective, please contact our team at fureebeds@outlook.com. We’ll happily assess the issue and arrange a replacement where eligible.

 

What is not covered?

While our products are designed for durability, certain types of damage fall outside our warranty coverage:

Damage caused by pets, including chewing, biting, ripping, scratching, or excessive force

Stains, burns, or liquid damage

Damage resulting from incorrect care, including failure to follow washing instructions

Commercial use, such as in boarding facilities, hotels, or retail environments

Misuse of covers on non-Furee beds (our covers are tailored to fit our specific foam dimensions and may stretch or become damaged on incompatible products)

What are the beds filled with?

We use eco-friendly, non-toxic materials — including human-grade orthopedic memory foam to ensure safety, comfort, and sustainability.

Where do you ship to?

We ship throughout Australia

How long will it take to receive my order?

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer $15 flat rate shipping rate within Australia.

Can I return the bed if my dog doesn’t like it?

At Furee, we want you to feel confident in your purchase. If you receive your Furee Bed and decide the size isn’t quite right, you may request a return or exchange as long as the bed remains unopened in its original vacuum seal.


To qualify, the foam must still be fully sealed, and all covers, waterproof linings, accessories, and add-ons must be unused and in brand-new condition.

 

Please note:
Items marked as final sale are not eligible for returns or exchanges.

To start a return, please contact us within 14 days of delivery at fureebeds@outlook.com Our team will guide you through the return process.

 

Return shipping costs are the responsibility of the customer. Once your item arrives at our warehouse, we will inspect it and notify you via email. If the product is confirmed to be unused and in original condition, a refund will be issued to your original payment method.
If you’d prefer an exchange instead, simply let us know when you reach out.

 

Please allow up to 10 business days for the refund to appear on your bank or card statement after approval.

 

Can I return a bed once opened?

 

For hygiene and safety reasons, we cannot accept returns on beds once the vacuum seal has been opened. Once expanded, the foam cannot be repackaged or resold.

If you’re unsure about sizing when your order arrives, please do not open the vacuum seal. Contact us first at fureebeds@outlook.co, and we’ll be happy to help arrange a return or exchange as long as the bed remains sealed.

Need a Hand (or a Paw)?

Whether it’s sizing questions or cover swaps, we’re here to help. Reach out and we’ll make it easy.

Contact us

Join the community

Join Our Furee Newsletter

Thanks for subscribing

The Calm Corner They Deserve

Quick Links

Home

Products

About Us

Policies

Privacy Policy

Terms of Service

Shipping & Refund Policy

Need Help?

Contact Us

FAQs

Copyright © 2025 Furee. All rights reserved.